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Terms and Conditions for Online and Telephone Card Payments

(The Trusted Psychics Service)

Payment Terms for Trusted Psychics Packages

All payments for Trusted Psychics packages, including those made via the “Messenger” service, online, or through telephone card payment facilities, are subject to the following terms and conditions.

Upon completing a payment transaction online or via telephone, the specified amount will be charged to your credit or debit card in the applicable currency. Your card statement will show all transactions as 'LIVELINES UK LTD.'

Payments are debited to LiveLines UK Ltd.

Online payments are securely processed by Global Payments using industry-standard Secure Socket Layer (SSL) encryption technology. Telephone credit card transactions are handled through a PCI Level 1 compliant provider, ensuring the highest standard of data protection.

All credit and debit card information is encrypted during transmission over the Internet. LiveLines UK does not have access to your full card details; however, we retain the last four digits of your card number for identity verification purposes during any correspondence.

Upon completion of your transaction, our payment gateway will confirm whether the payment was successful. If the payment fails, the gateway will indicate the failure; however, LiveLines UK does not receive specific details regarding the reason for the failure.

For information on why a payment was declined, please contact your card issuer directly.

If your payment is unsuccessful, you may reach out to us at payments@livelinesuk.com. Our team can attempt to process your payment manually. Should this also be unsuccessful, further assistance will need to be obtained from your card-issuing bank.

Upon successful payment via our website, a unique PIN will be generated to access the Trusted Psychics service.

If you provide a valid email address at the time of payment, you will receive confirmation of your PIN and the phone number to access the service. For payments made via telephone using a credit or debit card, a confirmation text containing your PIN will be sent to the mobile number provided (if valid).

In the event you lose your PIN, please email us at payments@livelinesuk.com. A member of our team will attempt to recover your PIN. For verification purposes, you may be asked to confirm your name, billing address, and the last four digits of your payment card.

PIN Expiry and Balance Management

If your PIN has expired, we may be unable to retrieve it. PINs are typically valid for 24 hours from the time of issue. To ensure assistance, we recommend contacting us before the expiration period.

If your PIN has expired but can still be retrieved, or if you are able to provide the expired PIN, we may be able to extend its validity for an additional 30 days.

Any unused minutes associated with an expired PIN are not lost. If you top up the same PIN, it will be reactivated, and the remaining minutes will be added to your new balance.

By using LiveLines UK Ltd.’s online or telephone credit/debit card payment facilities, you acknowledge and agree to comply with all applicable LiveLines UK policies governing the use of our tarot and psychic services, including those offered through Trusted Psychics.

Refund Policy

Refunds will not be issued for:

If you would like to request a refund for an unused PIN, please contact us at payments@livelinesuk.com.

Credit Request Policy

Credits for calls or messages will not be issued for any conversation lasting longer than five minutes. Any credit offered is at the sole discretion of our management team.

If you wish to request a credit, please email payments@livelinesuk.com within 48 hours of the conversation. Be sure to include the following details:

Credit Policy Notice

Please be aware that credits will not be issued for the following reasons:

If a credit request is submitted, our Management Team will review the matter by either listening to the call recording or reviewing the Messenger conversation in question. Please note that only the Management Team has access to these records.

Chargeback Policy

If you initiate a chargeback through your banking institution, we reserve the right to submit evidence to our merchant bank demonstrating that the service was rendered. This may include, but is not limited to, call recordings, Messenger transcripts, and any other relevant information associated with your account.

Should a chargeback be filed, your account will be permanently disabled, and you will be restricted from accessing or making purchases from our platform or any affiliated services.

Please be advised that we may pursue recovery of the disputed funds, including associated legal fees and costs, through appropriate legal channels.

Lost PIN Recovery

If you have lost your PIN, please contact us at payments@livelinesuk.com. A member of our team will assist in attempting to recover it. Please note that we cannot guarantee the successful retrieval of a lost PIN number.

To verify your identity, you may be asked to confirm your full name, billing address, telephone number and the last four digits of the card used for the purchase.

Data Privacy

All information you provide through our credit/debit card payment forms will be managed in accordance with the LiveLines UK Ltd Privacy Policy.

LiveLines UK Ltd reserves the right to update or modify its Terms and Conditions for online and telephone credit/debit card payments at any time. Each transaction will be governed by the Terms and Conditions that are in effect at the time of the transaction.

LiveLines UK Ltd is committed to maintaining the availability and quality of our services. However, we are not liable for service interruptions caused by equipment failure, third-party providers involved in delivering the advertised services, or any event outside our control.

Please note that the service operates on a first-come, first-served basis. If your preferred reader is or becomes unavailable, your call or message will be redirected to the next available reader. While we make every effort to connect you with your selected reader, either via PIN or by selection from the list of available readers, we cannot guarantee availability.

The website's reader availability feed may take up to one minute to refresh to show their new status.

Important Information:

You can purchase a service package using either our secure online credit/debit card facility or via our telephone payment line.

Online Payments: Your unique PIN will be displayed on the confirmation page upon successful payment. You will also be provided with a local telephone number to call. Upon calling the number, enter your PIN when prompted to access the service.

Telephone Payments: When paying through our secure telephone credit/debit card service, your PIN will be provided verbally after payment is successfully processed. You will then be directly connected to the tarot/psychic service. The payment line number is 03 9961 0200 (charged at a local rate).

You may purchase additional minutes using the online or telephone payment methods. We recommend saving the service number for future use.

The Psychic Messenger service is only available when registered readers log in and actively accept sessions. Refunds will not be issued if a specific reader is unavailable at your preferred time.

User Eligibility All users must be 18 years of age or older to access the Psychic Messenger service.

Privacy and Confidentiality Messenger conversations are securely stored and can only be accessed by authorised management personnel. Your identity always remains strictly confidential. Readers cannot access any of your personal, confidential, or payment information.

Payment Security Payments are processed through a PCI Level 1 compliant payment provider. LiveLines UK does not have access to your full credit or debit card details.

Refund & Credit Policy

We reserve the right to block user access to the service (s) and any related LiveLines UK services in cases of chargebacks, payment disputes, or any breaches of these terms that may affect the smooth operation of the service.

If you have any questions or require assistance, please contact our support team at payments@livelinesuk.com.

Our team is available Monday to Friday, 9:00 AM – 5:00 PM GMT. Any enquiries received outside of these hours will be promptly addressed on the next working day.

LiveLines UK Ltd, Victory House, 400 Pavilion Drive, Northampton Business Park, Northampton, United Kingdom, NN4 7PA.